Having problems with your Acer Aspire T690 (AST690UP820A) PC Desktop ?

Code 39 on DVD Philips SDVD8821

\015 Internal DVD drivers won't load & DVD won't work. On the device manager it indicates that the windows cannot load the drivers for this hardware due to the driver may be corrupt or missing. (Code 39). Can u help with this problem as I've tried Microsoft and they have said it is the manufacturer problem and I can't contact ACER to report the problem,but they have no contact address, email address or phone number to call on their website.Buzzcd drives quit working. device manager says windows cant load the device driver for this hardware. the driver may may be corrupt or missing code 39\015

Answers :

\015\012 The issue you have posted does require more information to troubleshoot and fix it, information like what type Version of windows you are using and does the drive in the device manager has a YELLOW ! Mark, is the drive is visible in on the device manager page under DVD/CD ROM drives option, however I am suggesting you few steps with the best of my expertise according to the information I could gather reading post which usually fix these kind of issues please follow the instructions below.
\015\0121. Click the Start button, click Run.
\015\0122. In the RUN box, type Regedit, and then click OK.
\015\0123. Click the plus sign (+) next to HKEY_LOCAL_MACHINE.
\015\0124. Click the plus sign (+) next to SYSTEM.
\015\0125. Click the plus sign (+) next to CurrentControlSet.
\015\012 6. Click the plus sign (+) next to Control.
\015\012 7. Click the plus sign (+) next to Class.
\015\012 8. Click {4D36E965-E325-11CE-BFC1-08002BE10318}.
\015\012 9. On the right side of the window, click UpperFilters. Click Edit on the menu bar.
\015\012 10. Click Delete, and then click OK.
\015\012 11. On the right side of the window, click LowerFilters.
\015\012 12. Click Edit on the menu bar.
\015\012 13.Click Delete, and then click OK.
\015\012 14.Click File, and then click Exit.
\015\012 15. Restart the computer normally.
\015\012NOTE: When you click the plus sign (+) next to a folder, it will expand displaying the folders it contains in the left-hand pane of the Registry Editor. When a folder is highlighted, its contents will be displayed in the right-hand pane of the Registry Editor.
\015\012 In some machines any one of the filters like Lower or Upper filters options will be missing so do not worry if you are not able to find any one of the filters, just delete the one which is found and continue with the other suggested options.
\015\012After completing the above mentioned steps restart your computer.
\015\012Once the system is back to the desktop screen, please perform the steps mentioned below.
\015\0121. Click on start and right click on my computer then left click on properties.
\015\0122. Click on hardware on the top right hand corner and then click on device manager.
\015\0123. Click on the + sign next to DVD/CD ROM drives option.
\015\0124. Right click on the DVD drive option and left click on uninstall.
\015\0126. Click on the ‘Action’ and click on ‘ Scan for hardware changes ’ option
\015\0125. Close all the windows on the screen.
\015\012NOTE: You might need to reinstall any CD recording application or the DVD player Application if you have on your system if they start to not work completely, after doing this.
\015\012Malik Khan
I'm trying this advice right now. praying it works so i can load sims3!!!
Repair Help & Product Troubleshooting for Acer Aspire T690 (AST690UP820A) PC Desktop

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