Having problems with your Compaq PC Desktops ?
Driver needed for TSST Corp CDDVDW TS-H653N SCSI CdRom Device please. DVD drive shown in My Computer, and MS says I have the correct driver for this device. But, it doesn't work.
If the computer still cannot read a disc, there may be a problem with the drive. Go to method 3 to troubleshoot the CD or DVD drive.\015\012If the computer can read the other disc, there is a problem with original CD or DVD. Contact the manufacturer of the damaged disc to obtain a replacement.\015\012Method 3: Try a different disc drive\015\012If the disc is clean and undamaged, check whether there is a problem with the drive. To do this, follow these steps:\015\012If the computer has more than one disc drive, insert the disc in a different CD or DVD drive to see whether it can read the disc. \015\012If your computer does not have more than one disc drive, you can insert the disc in a different computer.\015\012If the other CD or DVD drive can read the disc, there may be a problem with your CD or DVD drive. Go to method 5.\015\012If the other CD or DVD drive cannot read the disc, the disc may not be compatible with the drive. Go to method 4.\015\012Method 4: Make sure that the disc is compatible with the drive\015\012Check the following list to make sure that the disc that you are trying to use is compatible with your CD or DVD drive.\015\012A DVD disc is incompatible with a standard CD drive.\015\012A CD-RW disc is incompatible with a CD drive that does not support CD-RW discs.\015\012A DVD disc is incompatible with a drive that does not have a DVD logo on the front.\015\012If the disc is compatible, go to method 5.\015\012If the disc is incompatible, use a compatible disc or contact the vendor for a compatible replacement.\015\012Back to the top\015\012Method 5: Use Windows Update to check for updated drivers\015\012If the disc is compatible with your CD or DVD drive, check for updated drivers that the CD or DVD drive may be missing. To check for driver updates that you can install, visit the following Microsoft Web site:\015\012http://windowsupdate.microsoft.com\015\012If these methods do not resolve your issue, try the advanced troubleshooting steps in this article. If you are not comfortable with advanced troubleshooting, you might want to ask someone for help, or you might want to contact Support. For information about how to do this, visit the following Microsoft Web site:\015\012http://support.microsoft.com/contactus/\015\012If methods 1 through 5 did not resolve the issue, you can follow these methods to try to isolate and resolve the problem.\015\012Method 1: Test the disc by using the command prompt to copy files\015\012Try to copy files from the disc to the hard disk. If the hard disk cannot copy files, the disc might be damaged. If the files are copied successfully, there may be file types on the disc that the hard disk cannot read, or there may be a problem with the CD or DVD drive.\015\012To test the disc by using a command prompt to copy files, follow these steps:\015\012Create a test folder on the hard disk, and then give the folder a folder name such as "cdtest." This is the folder to which you will try to copy files.\015\012Click Start, and then click Run.\015\012Copy and paste (or type) cmd in the Open box, and then press ENTER.\015\012Copy the files from the CD or DVD drive to the test folder on the hard disk. To do this, type xcopy DiscDrive:*.* HardDiskDrive:cdtest /v /e at the command prompt, and then press ENTER. Make sure that you replace “cdtest” with the name of your test folder. \015\012Note In this step, DiscDrive is the drive letter of the CD or DVD drive with which you have problems. HardDiskDrive is the drive letter of the hard disk drive to which you want to copy these files.\015\012If you are asked whether cdtest specifies a file name or a directory name, press F.\015\012If you successfully copied the files from the disc to the hard disk, the disc is not damaged. To remove the copied files, type rd /s cdtest at the command prompt, and then press ENTER.\015\012If you cannot copy the files, the disc may be damaged. Contact the manufacturer of the damaged disc to obtain a replacement.\015\012To continue trying to isolate the problem and test the CD or DVD drive, go to method 2.\015\012Method 2: Test the CD or DVD drive in a "clean boot" state\015\012If the disc is readable and undamaged, there may be some hardware or software that is interfering with the CD or DVD drive. You can test this by inserting the disc into the drive after restarting your computer in a clean boot state. This helps you determine whether any hardware or software is interfering with the CD or DVD drive. To test this, follow these steps:\015\012Restart the computer in a clean boot state.\015\012Note For more information about how to start Windows with a minimal set of drivers, click the following article number to view the article in the Microsoft Knowledge Base:\015\012310353 How to configure Windows XP to start in a "clean boot" state\015\012After the computer is restarted, exit all programs and applications that may be using the CD or DVD drive.\015\012First, right-click each icon in the notification area, and then click Exit. \015\012Note The notification area is located at the far right of the taskbar, near the clock. Some programs that are listed in the notification area do not have an Exitcommand. Therefore, you may have to click Quit, Close, or Disable, depending on the commands that are available for that program.\015\012Click Start, and then click Run.\015\012Copy and paste (or type) taskmgr in the Open box, and then press ENTER. Windows Task Manager opens.\015\012Click the Applications tab.\015\012If any programs appear in the Task list, click the name of the program to select it, and then click End Task.\015\012Repeat the previous step until the Task list is empty.\015\012Close Windows Task Manager.\015\012Reinsert the disc in the CD or DVD drive. If the CD or DVD drive can read the disc, there may be other programs preventing the drive from reading the disc. Go to method 3. If the CD or DVD drive still cannot read the disc, go to method 4. Or, if you are not specifically using a DVD drive, you may want to contact Support. For information about how to contact Support, go to the "Next Steps" section.\015\012Method 3: Change the CD or DVD drive configuration\015\012If there are programs that are preventing the drive from reading the disc, you can try to resolve this issue by configuring the drive to run in direct memory access (DMA) mode. DMA mode is a high performance mode for transferring data to and from devices. These include CD and DVD drives. To configure the CD or DVD drive to run in DMA mode, follow these steps:\015\012Configure the CD or DVD drive to run in DMA mode. For more information about how to switch your computer's disc drive controller to DMA mode, click the following article number to view the article in the Microsoft Knowledge Base:\015\012310751 Device settings are hard to find in Windows XP\015\012Reinsert the disc in the CD or DVD drive.\015\012If the CD or DVD drive can read the disc, you are finished. \015\012If the CD or DVD drive still cannot read the disc, try to troubleshoot DVD components by using method 4. Or, if you are not specifically using a DVD drive, you may want to contact Support. For information about how to contact Support, go to the “Next Steps” section.\015\012Method 4: Troubleshoot DVD problems\015\012If the advanced troubleshooting methods 1 through 3 do not resolve the issue, and you have problems specifically with a DVD drive, follow these steps to try to isolate and resolve the problem.\015\012Prerequisite\015\012You must use a DVD drive with a DVD logo on the front, not a standard CD drive.\015\012Step 1: Unplug any cables that are connected\015\012Unplug any cables that are connected to the video outputs of the computer.\015\012Reinsert the disc in the DVD drive.\015\012If the DVD drive can read the disc, you may have problems with the video hardware installed on your computer. Contact the manufacturer of the video hardware for support or for a replacement.\015\012If the DVD drive still cannot read the disc, go to step 2.\015\012Step 2: Update the DVD driver\015\012Contact the manufacturer of the DVD drive to obtain an updated driver for the DVD drive, and then follow the manufacturer's instructions to install the driver.\015\012Reinsert the disc in the DVD drive.\015\012If the DVD drive can read the disc, the problem was caused by an outdated driver. You are finished.\015\012If the DVD drive still cannot read the disc, go to step 3.\015\012Step 3: Obtain a hardware-based DVD decoder or software-based DVD decoder\015\012Contact the manufacturer of the DVD drive to obtain a hardware-based DVD decoder or software-based DVD decoder, and then follow the manufacturer's instructions to install the decoder. \015\012Note Many video adapters help decode DVD discs. However, the video adapter may not fully decode a DVD movie.\015\012Reinsert the disc in the DVD drive.\015\012If the DVD drive can read the disc, the problem was caused by an outdated DVD decoder. You are finished.\015\012If the DVD drive still cannot read the disc, make sure that the sound card in the computer is compatible with the DVD drive. To do this, contact the manufacturer of the sound card.\015\012Reinsert the disc in the DVD drive.
Repair Help & Product Troubleshooting for Compaq PC Desktops
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