Having problems with your Compaq Presario 5000 PC Desktop ?

RAM upgrade gone wrong?

\015 My father owns a 7 year old Compaq Presario 5000 5410us. It was running a little slow given it's age so I suggested a memory upgrade. That being one of the few technical things I know how to do with computers. The computer was already 256 mbs with one open slot it uses SDR. (I looked all this up online before hand) So we went out to get another 256 stick. I asked one of the Geek Squad guys at BestBuy just to double check if I was getting the right kind of memory. Which he said it was. I got back, installed the stick in the memory slot. and replugged everything in but now there is a major problem. When the pc is turned on it will get as far a the windows welcome screen and then quickly rstart itself. the only interaction I can get is going into the F10 setup screen before windows boots. It says the computer now has 512 mbs of RAM but that's not doing me much good without being able to boot windows.\015

Answers :

Try booting up the computer without the memory see if it will have the same problem. If it does, then the new memory messed it up. If it works ok then the gooks gave you the wrong type.
\015\012if you go into the BIOS you can see if it is the right one.
\015\012it should be PC133.
\015\012Compaq part number M-133-256BD04
Did you already try using last know good configuration?
\015\012When your computer boots instead of f10 press F8. Then select last known good configuration and enter.
\015\012
\015\012if it didn't work try booting up the computer without the memory see if it will have the same problem.
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