Having problems with your Toshiba Satellite 2455-S3001 Notebook ?

When I turn on my laptop it goes directly to a password & I didnt turn on this password & it wont do anything until this password is solved & Ive tried everything


Answers :

Hello and thank you for using Fixya's services.
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\015\012This is a brand new virus that is not even a month old. It gets in the system and takes over the "boot" procedure for computers. When you boot up, you are presented with a black screen and white letters asking for a password. Any passowrd that you enter gives you this answer: Password:X It almost looks like a bios password but cannot be bipassed because you cannot get into the bios.
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\015\012I have had seven computers this week in my shop and here is how we resolved the issue:
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\015\012Reset CMOS: For your laptop, you will need to take the battery out (battery on motherboard) for ten minutes and then replace. Boot up and you should be able to get back in. (the battery can be found on the back of computer. Unplug, flip over and unscrew the door(s) to find battery) It looks like a little watch battery, round.
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\015\012Once you are in, Uninstall your current antivirus (it is hijacked and will need to be reinstalled after this process).
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\015\012Download Kaspersky's free trial here and install (this will remove the new virus)
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\015\012Run a scan on entire computer, getting rid of all malware, spyware and trojans.
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\015\012I also highly recommend purchasing and installing Spyhunter from Engima. It cost $30.00. (They do offer a free download but it scans, shows you the infections and that's all. You must pay to remove) I highly recommend this tool as it has saved me many "working" hours removing viruses.
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\015\012Reboot the computer after the scan and it will be all gone.
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\015\012Please let me know if you have any questions.
Repair Help & Product Troubleshooting for Toshiba Satellite 2455-S3001 Notebook

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